FAQs

If you purchased the order on Amazon, please feel free to contact us via support@nexpow.com. (Attach your order ID) We will provide the after-sale service for you within 24 hours.

If you have any questions, please feel free to email support@nexpow.com and we have professional after-sales customer service to help you.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@nexpow.com with your order number and a photo of the item’s condition.

Please feel free to contact us via support@nexpow.com with your order number and the specific problem with the product. We will help you get a replacement.

It usually takes 4-6 hours to fully charge. If the jump starter is equipped with a PD60W fast charging port and the jump starter is charged using a PD60W adapter, it only takes 1.5-2 hours to fully charge.

The operating temperature of the jump starter is -4℉ to 140℉.

NEXPOW jump starter is suitable for 12V vehicles.

Starting the vehicle frequently in a short period of time may cause the battery to overheat. Therefore, pliease wait at least 1 minute between each attempt to start the vehicle until the jump starter cools down. (Do not start the vehicle constantly more than 3 times within 10 minutes)

We recommend charging the starter every 3 months to maintain the life of the battery.

The jump starter is not waterproof, please store it in a dry and cool place.

If all four Indicator lights on the jump starter come on and stop flashing, it means it is fully charged.

Yes, the jump starter can also be used as a mobile power bank to charge mobile phones, tablets, laptops and other devices.