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Warranty

WARRANTY

Introduction

24 months of warranty and lifetime technical support. Please feel free to contact us with any further questions.

30-Day Money-Back Guarantee for Any Reason

You could fully refund your undamaged NEXPOW Products purchased in 30 days without giving any reason. When we receive the returns and finish the inspection, the refund will be back in your account in 10 working days.In order to get your refund successfully, you should know:
  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, the buyer is responsible for shipping costs
  • For non-quality related warranty claims, NEXPOW refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements
30-Day Money-Back Guarantee only could be requested within 30 days after you get the products.To get the service of 30-Day Money-Back Guarantee, you should contact the channel where you place the order.Return processStep 1: Provide your order number via email service@nexpow.com.Step 2: When we pass your refund request, you will receive our warehouse address where the product should be returned to.Step 3: You could expect to get your refund within 10 working days after we receive the returns.

Warranty Claims for Quality-Related Issues

All quality-related defects of your NEXPOW products purchased from NEXPOW’s authorized distributors and retailers, such as Amazon and Walmart, are covered by the 24-month warranty starting from the date when you receive the product.If you have requested a replacement, the replaced NEXPOW products will continue the warranty of your original order.Example:
  • You purchased an NEXPOW product with a 24-month warranty and received it on 01/01/2022.
  • After finding a quality-related defect, you requested a replacement on 02/01/2022.
  • The warranty period of the replacement is still from 01/01/2022 to 01/01/2024.
The warranty is restricted to the country of purchase, meaning that you can only claim the warranty in the country where you purchase the product.Please feel free to contact us directly via service@nexpow.com, whenever you find any defects in our products.Shipping costs must be covered by buyers in the following situations:
  • Returning products for any reasons other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Costs associated with unauthorized returns(any returns made outside of the approved warranty process)
Not Covered Under Warranty:
  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues(after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products(including but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from illegitimate resource
NEXPOW is not liable for:
  • Loss incurred from the use of NEXPOW products
  • Returning personal items sent to NEXPOW
When returning items with a prepaid shipping label provided by NEXPOW, NEXPOW takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit.
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