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Shipping Policy

How long does delivery take?

  Our products usually will be delivered to you within 3-5 working days, unless there are exceptional circumstances.

What countries do you ship to?

  We service the US market only.We cannot deliver to the following areas:1. Alaska2. American Samoa3. Guam4. Hawaii5. Marshall Islands6. Northern Mariana Islands7. Palau8. Puerto Rico9. Rhode Island10. U.S. Virgin Islands11. Armed Forces Americas12. Armed Forces Europe13. Armed Forces PacificPlease note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding.

How will my delivery be shipped?

  Amazon functions as our logistics partner to ship out NEXPOW products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

  We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

  Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

  Please contact customer support at support@nexpow.com.
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