Return Policy
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in NEXPOW's warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, NEXPOW refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by NEXPOW or NEXPOW's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, NEXPOW will offer a partial refund according to the usage time of the device.Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.Process
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- Valid proof of purchase:
- Order number from online purchases made through NEXPOW or NEXPOW's authorized resellers
- Purchase receipt
- Dated sales receipt from an authorized NEXPOW reseller that shows a description of the product along with its price
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by NEXPOW quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
When returning items with a prepaid shipping label provided by NEXPOW, NEXPOW takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. NEXPOW does not provide refunds for items damaged in transit for non-quality related warranty claims.