Greetings,,,,, Cordless Hedge Trimmer, I did reach out thru on the site for some tech support as of yet I've never heard back them. Followed the instruction before using or doing anything that came with the instruction pertaining the little hand hedge trimmer. Thru the process during my first use, i heard the succinct battery usage after 15 minutes thru the sound not as strong from being in use. Ran in and brought the 2nd fully charged battery out with basically the same results, overall did a great job. A week or so later, I went to another location in the yard and I was really surprised that the ex- nexpow would barely cut a couple three blades of grass. Went back again, did both batteries again, recharged the same that were previous only the second time, so I'm looking for any suggestions / try this's that might make this wannabe tool workable. Thank you for your time.....If any actual users found a way to fix this it would be appreciated, and likewise I'd also like to hear any response from company that i purchased i.e.; gave my money too. regards